Shipping & Returns
Nationwide Economy Deliveries less than 5kg (R100,00)
Delivery to main centers:
Delivery to main centers in South Africa takes place within 1 - 3 working days.
Delivery to regional areas in South Africa takes place within 3 - 7 working days.
T’s and C’s apply.
Feel free to inquire as to whether your residence falls within these remote areas
by emailing us on email@example.com Parcels ordered on nationwide
express delivery on Friday will be delivered the following Tuesday and those
booked on Saturday and Sunday should be delivered on Wednesday.
Important: All orders should be placed before 12h00 (noon). If not, please add
24 hours to the above express service policy.
Delivery to remote areas: Mopani Queens will contact you should you live on a
plot or farm that may incur additional surcharges for delivery to enquire as to
whether we can deliver to your nearest PostNet or PeP store.
Please note: Delivery times are estimations and we cannot guarantee exact
delivery times. To find out a more accurate delivery time on the specific items or
specific orders, please send an email to firstname.lastname@example.org.
At what times can you expect your parcels? Our couriers generally deliver from
Monday to Friday between 08h00 and 17h00.
Can we deliver on public holidays? Unfortunately, not.
International Delivery: email email@example.com
Refunds and Cancellations
Cancellations: We will refund any claim prior to courier of the customer order. Claims submitted after a courier has been booked for will not be accepted.
Incorrect goods: We will replace or refund any order that is incorrect, or has any other verifiable defect provided the customer informs us within 48 hours of receipt of said goods.
Force majeure : Any goods affected in transit by an act of God - Should any Party be prevented by reason of Force Majeure from performing its obligations in terms hereof, then such failure shall not be regarded as a breach of its obligations.
Refund period: All refunds to the customer will be no later than 21 days from the day on which the customer order was received.
Courier fee is non-refundable: In cases where the customer has received the goods and is the awarded a refund, the refund will exclude the cost of the courier.
Refund Method: We will use the same means of payment as the customer used for payment of the order.
To claim a refund please email firstname.lastname@example.org
Perishable items cannot be returned because a customer had a change of mind in respect of the particular purchased item, this is due to public and food safety regulations.